Refund Policy

Generation credits

Confirmed technical failures or provider content-safety rejection return the credits consumed by that task, once. Duplicate requests do not create another charge. Temporary network errors do not prove failure; contact us with the task ID if a task needs reconciliation. Creating another version is a new paid attempt. Aesthetic disappointment alone is not a technical failure, but you can contact us about material defects.

Payment refunds

Email contact@wandfx.com with your order reference and account email. Please report accidental or duplicate purchases promptly; requests within 14 days are recommended for review, not a restriction on statutory rights. Unused credit purchases, duplicate charges and delivery problems are reviewed individually under applicable consumer rights. We do not promise a blanket no-questions refund after credits have been used, and mandatory rights take precedence.

Approved payment refunds are processed through Creem to the original payment method. Related purchased credits are reclaimed; payment-refund processing and the time your bank posts funds are different stages. We cannot promise a fixed posting time. Returning generation credits is not a cash refund. See Creem Buyer Terms and our Terms of Service.